OTM Manager
Atlanta, GA 30344 United States
Job Description
Job Title: OTM Business Support/ Application Administrator III
Job Location: One Coca-Cola Plaza, Atlanta, GA 30313 (Hybrid, 3/days a week)
Pay Rate: $65-69/HR on W2
Duration: 15+ Months (Possibility of extension)
Job Description:
Time Commitment and Scope of Work:
75% - Support OTM Business Users:
- Triage day to day system issues and provide resolution for complex systems issues
- Resolve OTM related issues and identify root cause for problems to support transportation users
- Engage OTM IT Support as required and act as a liaison between business and IT
- Monitor key systems, batch jobs and interfaces between OTM and other systems
- Resolve any OTM EDI related issues to support internal teams as well as carriers
25% - Update OTM Support Documentation and Provide User Training:
- Update the current OTM training documentation, OTM support documentation, and update tracking logs of support issues.
- Support OTM users by conducting training sessions on an as-needed basis and ensure the OTM business users are following the outlined SOPs.
Job Purpose Summary (position overview) statement:
The OTM Support Manager:
- Support Coca-Cola OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
- Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.
- Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues.
- Suggest key process and performance improvement opportunities within OTM identified during the course of support.
- Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.
Must Haves & Preferred experience/duties:
- 5 years of functional experience configuring, maintaining and supporting OTM
- Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.
- Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.
- Ability to suggest/make OTM configuration changes to support business users
Educational Requirements: Bachelor’s degree (minimum required)
Travel Requirements: 0% - 10% project-related travel
Relocation Assistance: None, Atlanta based position
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